1. Payment Terms
-
All services provided by Encloud, including website hosting, domain registration, and maintenance, are billed in advance.
-
Accepted payment methods include credit/debit cards, net banking, UPI, and approved digital wallets.
-
For recurring services, customers will be billed automatically based on the selected billing cycle (monthly, quarterly, or annually).
2. Invoices
-
Invoices are generated and sent via email upon successful payment or at the start of a new billing cycle.
-
All invoices will contain a breakdown of the services rendered, applicable taxes, and the billing period.
3. Late Payments
-
Payments not received within the due date may result in service suspension.
-
A grace period of 7 days is provided before suspension. Accounts will be reactivated upon full payment of the outstanding balance.
4. Refunds
-
Domain registration fees are non-refundable once processed.
-
Hosting services are eligible for a refund within the first 15 days of the initial purchase, subject to our refund policy terms.
-
No refunds are applicable on renewals, upgrades, or custom services after the cooling-off period.
5. Cancellations
-
You may cancel services anytime through your Encloud account dashboard or by contacting our support team.
-
Services cancelled mid-cycle will not be refunded unless under our refund policy terms.
