Effective Date: 20/01/2024

Thank you for choosing Encloud as your shared hosting provider. We understand that sometimes circumstances may arise that require you to cancel your hosting services. This Cancellation/Refund Policy outlines the terms and conditions governing cancellations and refunds for our shared hosting services.

  1. Cancellation Policy:
    • Customers may cancel their shared hosting services at any time by contacting our support team through the designated channels provided on our website.
    • Upon cancellation, all services associated with the hosting account will be terminated. This includes website hosting, email services, and any other features included in the hosting plan.
    • Customers are responsible for backing up their data before requesting cancellation, as all data associated with the hosting account will be permanently deleted upon cancellation.
  2. Refund Policy:
    • We offer a 7-day money-back guarantee for our shared hosting services.
    • The money-back guarantee is applicable only to the initial term of service and does not apply to renewals.
    • No refunds will be provided for domain registration fees, as these fees are non-refundable.
  3. Refund Exceptions:
    • Customers who violate our Terms of Service or Acceptable Use Policy are not eligible for a refund.
    • No refunds will be provided for any additional services, add-ons, or domain registrations associated with the hosting account.
  4. Processing Refunds:
    • Refunds will be processed within 2 business days of the cancellation request.
    • Refunds will be issued using the same payment method used for the initial purchase.
    • Any promotional discounts or freebies provided at the time of purchase will be deducted from the refund amount.
  5. Cancellation and Refund Request Procedure:
    • Customers must submit a cancellation request through our support system or by contacting our customer service team via the contact information provided on our website.
    • The cancellation request must include the customer’s account information and reason for cancellation.
  6. Changes to the Policy:
    • Encloud reserves the right to modify this Cancellation/Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our shared hosting services, you acknowledge and agree to abide by the terms and conditions outlined in this Cancellation/Refund Policy. If you have any questions or concerns, please contact our customer support team for assistance.