At Encloud, we are committed to delivering quality digital services including web hosting, domain registration, and website maintenance. We understand that sometimes plans change, so we’ve created a fair and transparent cancellation and refund policy.
1. Cancellations
1.1 Hosting Services
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Customers may cancel their hosting plan at any time through the client dashboard or by contacting our support team.
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To avoid automatic renewal charges, cancellations must be made at least 48 hours before the next billing date.
1.2 Domain Registrations
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Domain name registrations and renewals cannot be cancelled once processed, as they are fulfilled through third-party registrars and are considered final.
1.3 Custom Services
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For website design, development, and consulting services, cancellation requests must be submitted in writing. Charges may apply depending on the stage of work completed.
2. Refunds
2.1 Money-Back Guarantee
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We offer a 15-day money-back guarantee on new hosting accounts.
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If you are not satisfied with our hosting service within the first 15 days, you may request a full refund.
2.2 Non-Refundable Services
The following services are non-refundable:
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Domain name registrations and renewals
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SSL certificates
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Email services
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Website development, design, and consulting (once work has begun)
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Renewals of any service
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Setup or installation fees (if any)
2.3 Refund Eligibility
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Refunds are only available to first-time customers on initial hosting packages.
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Refunds will not be issued if the customer violates our Terms of Service.
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Refunds will not be granted after misuse, abuse, or account suspension due to policy violations.
2.4 Refund Processing
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Approved refunds will be processed to the original method of payment within 7–10 business days.
3. How to Request a Cancellation or Refund
To cancel a service or request a refund, please contact us with the following:
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Full name
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Email address associated with the account
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Invoice or order number
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Reason for cancellation or refund request
